Terms & Conditions

1. Parties and acceptance

1.1 These Terms and Conditions ("Terms") form a binding agreement between Queue Solutions Private Limited, having its registered office at A12 I T Park SIIDCUL, S/Dhara Road, Sahastradhara Road, Dehradun, Uttarakhand - 248013 ("Salonix", "we", "us" or "our"), and the person or business that registers an account to use the Salonix platform ("Salon", "you" or "your").

1.2 Salonix is a software platform for salons, offered through the website salonix.ai and its mobile applications (together, the "Platform"). It provides tools for queue and appointment management, staff and attendance, customer records, packages and coupons, and bill records (the "Services").

1.3 By creating an account, ticking the consent box, using a Promotional Offer, paying a fee or otherwise using the Services, you accept these Terms, the Privacy Policy, the Refund and Cancellation Policy and the Salon Guidelines, each of which is incorporated here. If you do not agree, do not use the Platform.

1.4 This is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature.

1.5 If you accept for a business, you represent that you are authorised to bind it, and "you" includes that business.

1.6 Customers who only book a service or join a queue through a salon are not Salons. Anyone may use the Platform as a customer, and their use is governed by the Privacy Policy and by clauses 7, 13 and 17 of these Terms.

2. Eligibility and account

2.1 Anyone may use the Platform as a customer. To open a Salon account as its owner you must be 18 years or older, and by registering you confirm that you are. If you accept for a business, you also confirm that you are authorised to bind it.

2.2 You must give accurate, current and complete information at registration and keep it updated. We may verify your identity and business documents and may refuse or end an account if verification fails.

2.3 You are responsible for keeping your credentials and one-time passwords confidential, and for all activity under your account, including by your managers and staff. Tell us immediately at info@salonix.ai of any unauthorised use.

3. Subscription plans, offers and fees

3.1 The Services are offered on subscription plans, with optional add-on modules. Prices, per-branch charges, the billing period and billing dates are displayed in the Platform before you pay.

3.2 From time to time Salonix may, at its sole discretion, run promotional offers such as free or discounted use for a limited period ("Promotional Offer"). A Promotional Offer is a voluntary, limited-time benefit. It is not a part of any plan, creates no right or expectation of continuation, and may be started, changed, extended, restricted or withdrawn by Salonix at any time, with or without notice. Its terms, including any eligibility condition or payment-method requirement, are those shown with the offer. When a Promotional Offer ends, the standard fees apply from that date unless you have cancelled.

3.3 Fees are payable in advance for each billing period. All fees are exclusive of Goods and Services Tax and other applicable taxes, which will be added at the rate in force.

3.4 You authorise Salonix and its authorised payment gateway partner ("Payment Partner") to charge your chosen payment method on each billing date, including recurring charges under an autopay mandate, until you cancel.

3.5 Service follows payment. If a payment fails, we retry it and show in the Platform how long you have to pay. If it is not paid by then, we may restrict or suspend the account. Salonix may extend this period at its sole discretion.

3.6 An upgrade takes effect at once, and the difference in price for the rest of the period is charged at once on a pro-rata basis. A downgrade, cancellation or pause takes effect at the end of the period already paid.

3.7 We may change prices or plans for future billing periods by giving you at least 30 days' notice in the Platform or by email. If you do not cancel before the change takes effect, you accept the new price.

3.8 We issue a tax invoice for each payment. You are responsible for giving us correct billing details, including your GSTIN if you have one.

4. Refunds and cancellation

4.1 Fees are paid for access to digital software and are non-refundable, except as stated in the Refund and Cancellation Policy, which forms part of these Terms. By purchasing a plan you confirm that you have read it.

4.2 You may cancel at any time from within the Platform. Cancellation stops future charges and takes effect at the end of the paid period.

5. Customer bills and your tax responsibilities

5.1 The Platform lets you create bills, receipts and records for your own customers ("Customer Bills"). These are record-keeping aids only. They are not a tax return, a GST filing, accounting or legal advice, and Salonix is not your tax or accounting adviser.

5.2 You alone are responsible for the Customer Bills, including their accuracy, your registration under any tax law, the rates, numbering, tax and invoice format that law requires, and all returns, payments and records. Salonix is not a party to any transaction between you and your customer.

5.3 Salonix does not collect, hold, process or settle payments between you and your customers. Such payments are made directly between you and your customer.

6. Your data and your customers’ data

6.1 You own the data you enter into the Platform ("Your Data"). You grant Salonix a limited, non-exclusive, worldwide, revocable licence to host, process, copy and display Your Data only to provide, secure, support and improve the Services.

6.2 You confirm that you have the right to enter Your Data, and that you have given your customers every notice and obtained every consent that applicable law, including the Digital Personal Data Protection Act, 2023, requires.

6.3 For personal data of your customers, you decide the purpose and means of processing and Salonix acts on your behalf as a processor, as described in the Privacy Policy.

6.4 You can download reports from the Platform, and you may ask us for a copy of Your Data before you close your account. After closure we keep and delete data as the Privacy Policy says.

7. Acceptable use

7.1 You must not, and must not allow anyone to:

• violate any law, or any right of any person;
• upload false, misleading, defamatory, obscene or infringing content;
• send spam, or messages to people who have not consented;
• access another salon’s data, or share your login outside your business;
• probe, scan, overload, copy, decompile, reverse engineer or interfere with the Platform or its security;
• use the Platform to harass, cheat or discriminate against anyone; or
• resell or sublicense the Services without our written consent.

7.2 We may remove content and suspend or terminate accounts that breach this clause, without refund.

8. Messages and notifications

8.1 The Platform may send one-time passwords, reminders and queue or appointment alerts by SMS, WhatsApp, push notification and email. You are responsible for the content you send and for holding your customers’ consent where required. Delivery depends on third-party carriers and is not guaranteed.

9. Third-party services

9.1 The Services rely on third parties, including payment, messaging, hosting and mapping providers. We may appoint, replace or add any such provider, including our Payment Partner, at any time without your consent, and the Terms continue to apply. Their terms apply to their services, and we are not liable for their acts or failures.

10. Availability and changes

10.1 We aim to keep the Platform available but do not promise uninterrupted or error-free operation. We may carry out maintenance, and we may modify, add or discontinue features. Where a change materially reduces a paid feature, we will give reasonable notice.

10.2 Estimated waiting times, slot suggestions and similar outputs are indications only and are not guarantees.

11. Suspension and termination

11.1 We may suspend or terminate your account immediately, with or without notice, if you breach these Terms, fail to pay, act unlawfully, or if required by law or authority.

11.2 You may ask us to delete your account at any time, as explained in section 10 of the Privacy Policy. When you ask:

• you are signed out of the Platform on every device straight away, and your account is deactivated: you cannot use it and you receive no notifications;
• your account is deleted 30 days after your request;
• if you sign in again at any time during those 30 days, your deletion request ends automatically and your account carries on as before; if you later ask again, the 30 days start again from the new request; and
• a request from a Salonix employee is first reviewed by us, and may be accepted or declined.

11.3 Deleting a salon owner’s account also closes the salon, as section 10 of the Privacy Policy explains.

11.4 On termination your right to use the Services ends. Clauses that by nature survive termination, including 4, 5, 12, 13, 14, 15 and 17, continue to apply.

12. Intellectual property

12.1 The Platform, its software, design, name, logo and content, other than Your Data, belong to Salonix or its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Services during your subscription for your own business. No other right is granted.

13. Disclaimer

13.1 To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

13.2 Salonix does not control and is not responsible for the services you provide, your dealings with your customers, or disputes between you and them.

14. Limitation of liability

14.1 To the fullest extent permitted by law, Salonix and its directors, employees and partners are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, data or business, even if told of the possibility.

14.2 Our total liability for all claims arising out of or relating to the Services or these Terms is limited to the fees you paid to Salonix in the three (3) months before the event giving rise to the claim.

14.3 Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Indemnity

15.1 You will defend and indemnify Salonix, its officers, employees and partners against all claims, losses, damages, penalties and costs (including reasonable legal fees) arising from your breach of these Terms, Your Data, your Customer Bills, or your violation of any law or third-party right.

16. Changes to these Terms

16.1 We may revise these Terms from time to time. The revised version will carry a new effective date and will be posted on the Platform. For material changes we will also notify you in the Platform or by email. Continued use after the effective date means you accept the revised Terms.

17. Governing law and disputes

17.1 These Terms are governed by the laws of India.

17.2 The parties will first try in good faith to resolve any dispute by discussion for 30 days after written notice of the dispute.

17.3 If not resolved, the dispute will be subject to the exclusive jurisdiction of the courts at Dehradun, India.

18. General

18.1 These Terms, with the policies named in clause 1.3, are the entire agreement between you and Salonix on their subject and replace earlier understandings.

18.2 If any provision is held invalid, the rest remain in force. Failure to enforce a right is not a waiver.

18.3 You may not assign these Terms without our written consent. We may assign them in a merger, acquisition or sale of our business.

18.4 Neither party is liable for delay or failure caused by events beyond its reasonable control.

18.5 Notices to you may be given in the Platform, or to your registered email or phone number. Notices to us must be sent to info@salonix.ai.

19. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, complaints may be sent to: Sonu Kumar, sonu@salonix.ai. We will acknowledge and address them within the time the law prescribes.

20. Contact

Queue Solutions Private Limited, A12 I T Park SIIDCUL, S/Dhara Road, Sahastradhara Road, Dehradun, Uttarakhand - 248013 (D-U-N-S: 312224691). Email: info@salonix.ai.